Return and Refund Policy

Updated: September 20, 2026

Return and Refund Policy

8bitdoes is an independent online retailer. Customer support is available by email only at support@8bitdoes.com. We do not provide telephone support.

30-day window

You may request a return within 30 days of the delivery date (not the order date). Email us first with your order number. Wait for a prepaid Return Label. Do not ship the item back on your own. Packages sent without our label are not processed.

Condition

Items must be unused except for inspection, in resalable condition, with original packaging and accessories, and with the order number. Opening a product to inspect it is allowed.

Return shipping

For returns within the United States, we cover return shipping by issuing a prepaid Return Label. If we sent the wrong item or the item is defective, we also cover the return and will replace the item or refund you after inspection.

Refunds

After our warehouse receives the return and inspection passes, we issue a refund to the original payment method within 3 business days. Your bank or card issuer may take longer to post the credit.

What we cannot accept

Returns requested more than 30 days after delivery; missing packaging or proof of purchase; damage from misuse, liquid, or drops; and bulk or custom orders except where law requires otherwise.

Cancellations

Unshipped orders can be canceled by email at no charge. Refunds for canceled unshipped orders are typically issued within 1–3 business days. After an order has shipped, it cannot be canceled; use this return policy instead.

Support hours: Monday–Friday, 9:00 AM–6:00 PM U.S. EST.